Customer Service
We are here to help you with any requests you may have before or after purchasing a piece of jewelry.
Individual jewelry
Individual pieces of jewelry are possible, as are custom lengths for a chain or modifications to a piece of jewelry that is offered in our online shop.
Earrings and studs
Lost earring or stud
If we still have the same stones in stock, you can reorder a single earring or ear stud from us at any time. Please note that because they are handmade, there may be small deviations in shape and size, as the pieces of jewelry are no longer coordinated by us in the studio.
Closure broken
You can always buy a replacement clasp from us if it has broken. Within 6 months of purchasing a piece of jewelry, we will replace it free of charge if there is a material defect, but not if it has been used improperly.
Redesign earrings
If you have bought earrings from us and would like to have them redesigned after wearing them for a while, please contact us. We will be happy to do this creatively if it is within the scope of what is possible.
Necklaces and bracelets
Chain/bracelet broken
We will repair any chains you have bought from us that have broken. This is free of charge within 6 months of purchasing a chain if there is a material defect (this does not apply to improper use). After that, we will be happy to give you a quote for the repair.
Desired length of chain/bracelet
If the desired length is not specified on the product page, please contact us so that we can make you an individual offer.
Redesign necklace/bracelet
If you have a necklace or earrings from us that you would like to have redesigned after wearing them for a while, please contact us. We will be happy to do this creatively if it is within the scope of what is possible.
Personal piece of jewellery
Do you have a desire for personal jewelry or an upcoming event and are looking for the right piece of jewelry for it? Depending on the occasion, we would be happy to design an exquisite piece of jewelry personally for you that will suit the occasion and/or enhance your event.
Jewellery that expresses your personality
Appearance (concerts, theater, presenters, etc.)
Wedding
anniversary
Rituals
special celebrations
Corporate events - jewelry for the workforce
Family jewelry that symbolizes your family history/tradition
Contact us and let us know your individual requirements so that we can make you an offer.
Chat function on the right side of the screen
contact form
Email: info@meya-schmuck.de
Phone: +49 (0)8666 2281815
